Full refund if requested 3+ days before start
5-7 business days processing
Simple email request
When You Can Get a Full Refund
More Than 3 Days Before Policy Start Date
If you request a refund more than 3 days before your policy coverage start date, you are eligible for a 100% refund with no questions asked.
Visa Rejection
If your Ukrainian visa application is rejected and you request the refund more than 3 days before the policy start date, we offer a full refund upon providing official rejection documentation.
Technical Errors
If there was an error in policy processing or incorrect information due to our system, we provide immediate full refunds regardless of timing.
When Refunds Are Not Available
Less Than 3 Days Before Policy Start
If you request a refund 3 days or less before your policy coverage period begins, refunds are not available as the insurance protection is about to become active.
After Coverage Begins
Once your policy coverage period has started, refunds are not available as the insurance protection is already active.
After Using the Policy
If you have used the policy for any medical services or claims, even if minimal, the policy cannot be refunded.
Change of Mind
Simple change of travel plans within 3 days of policy start or after the policy period has begun does not qualify for a refund.
How to Request a Refund
Contact Us
Email support@insurance-ukraine.com with your policy number and reason for refund.
Verification
We verify your eligibility and policy status within 24 hours.
Processing
Approved refunds are processed back to your original payment method within 5-7 business days.
Required Information
- •Policy number and purchase confirmation
- •Full name and contact information
- •Reason for refund request
- •Supporting documentation (if applicable, e.g., visa rejection letter)
Refund Processing Times
Review Time
- • Simple cancellations: Same day
- • Visa rejections: 1-2 business days
- • Complex cases: Up to 3 business days
Payment Processing
- • Credit cards: 3-5 business days
- • Bank transfers: 5-7 business days
- • PayPal: 1-3 business days
Note: Processing times may vary depending on your bank or payment provider. We will provide you with a confirmation and tracking information once your refund is processed.
Need Help with Refunds?
Our support team is here to help you with any questions or concerns about your refund request.
Refund Support: support@insurance-ukraine.com
Response Time: Within 24 hours